Avianca Airlines Cancellation Policy

The Avianca Airlines Cancellation Policy is built to give passengers flexibility and clarity when travel plans must change. Whether you want to cancel a ticket, apply for a refund, use a travel voucher, or manage an involuntary cancellation, Avianca provides structured rules based on fare type, route, and timing. This guide covers all essential details so you can make stress-free decisions and avoid unnecessary cancellation fees.

Overview of Avianca Cancellation Policy

Avianca’s rules vary depending on your fare category, booking source, and the time you choose to cancel. The policy aims to make cancellations smoother by offering:

• Online & offline cancellation options

• Refund eligibility depending on fare rules

• Travel voucher benefits for non-refundable tickets

• Compensation for airline-initiated cancellations

• 24-hour flexible cancellation window

This comprehensive approach ensures passengers have choices even when schedules change unexpectedly.

Avianca Airlines 24-Hour Cancellation Policy

Avianca allows passengers to cancel their booking within 24 hours of purchase and receive a full refund, provided:

• The flight was booked at least 7 days before departure.

• The booking was made through Avianca’s website, app, or customer service.

• No portion of the ticket has been used.

This risk-free cancellation rule applies to both refundable and non-refundable fares, making it the best option for travelers who book early and want flexibility.

Avianca Airlines Standard Cancellation Rules

Once the 24-hour period has passed, Avianca’s cancellation outcome depends entirely on the fare class.

1. Refundable Fares

Refundable tickets offer the most flexibility:

• Free cancellation

• Full refund issued back to original payment method

• No penalties or service fees

These fares are typically more expensive but ideal for frequent travelers who need flexibility.

2. Non-Refundable Fares

Most economy and promotional fares are non-refundable, meaning:

• You will not receive money back upon cancellation.

• You may receive a travel voucher or credit, depending on fare rules.

• Taxes and airport fees may be refunded.

Voucher validity usually ranges from 12 to 24 months, depending on the region and promotional terms.

3. Flex & Plus Fare Types

Avianca’s Flex and Plus fares fall between refundable and basic fares:

• Lower cancellation charges

• Option to convert unused value into credits

• Partial refunds in some cases

These are popular among business travelers and frequent flyers.

How to Cancel an Avianca Airlines Flight

Avianca allows easy cancellation through multiple channels.

1. Cancel Online (Fastest Method)

1. Visit Avianca.com

2. Go to My Trips

3. Enter the passenger’s last name and reservation code

4. Select the flight you want to cancel

5. Review the cancellation fee and refund amount

6. Confirm cancellation

7. Receive a cancellation email

2. Cancel via Avianca Mobile App

The mobile app provides the same functionality as the website, allowing quick changes and cancellations.

3. Cancel through Customer Service

If your fare conditions are unclear or you cannot access your booking online, Avianca support can assist with:

• Refund eligibility

• Voucher issuance

• Schedule change rebooking

4. Cancel Through a Travel Agency

If you booked through platforms like Expedia, Priceline, MakeMyTrip, or a local agent, you must cancel through them.
Avianca cannot modify or refund third-party bookings directly.

Avianca Airlines Involuntary Cancellation Policy

When Avianca cancels or significantly delays your flight due to:

• Operational issues

• Weather disruptions

• Technical/mechanical issues

• Staffing shortages

• Air traffic restrictions

You are entitled to one of the following options:

✔ Free rebooking to the next available flight

✔ Full refund, regardless of fare type

✔ Travel voucher with extended validity

Avianca does not charge cancellation fees for airline-caused disruptions.

Avianca Airlines Refund Policy

Knowing when you qualify for a refund helps secure the best value.

Refund Is Allowed When:

• You purchased a refundable fare.

• You cancel within 24 hours of booking.

• Avianca cancels your flight or delays it significantly.

• There is a medical emergency with documented proof.

• You purchased travel insurance covering cancellations.

Refund Processing Time

• Credit/debit card refunds: 7–14 business days

• Bank transfer refunds: 10–20 business days

• Travel voucher issuance: Instant or same day

Refund Request Methods

Refunds can be requested through:

• Online refund form

• Customer service

• Travel agency (if booked externally)

• Email submission for specific regional cases

Avianca No-Show Policy

If you miss your flight without canceling beforehand:

• You may lose the entire ticket value.

• No refund or voucher will be provided.

• Rebooking fees may be higher.

Always cancel before the scheduled departure to protect your ticket value.

Avianca Travel Voucher Policy

Passengers with non-refundable tickets often receive a voucher for future travel. Key details:

• Valid for 12–24 months, depending on fare terms

• Can be used for new tickets, upgrades, or add-ons

• Not always transferable

• Must be used before expiration

Cancellation Fees (General Estimate)

Fees vary by route, region, and booking method.

Frequently Asked Questions (FAQs)

1. Can I cancel my Avianca flight for free?

Yes, within the 24-hour window or if you booked a refundable fare.

2. Will Avianca refund me if they cancel my flight?

Yes, you are eligible for a full refund or free rebooking.

3. Can I get a refund for non-refundable tickets?

Usually no, but you may receive travel credits.

4. How do I check if my ticket is refundable?

Check your fare rules under My Trips or contact customer service.

5. Can I cancel an Avianca flight booked through a travel agent?

Yes, but the cancellation must be processed through the travel agency.