PAL Airlines Cancellation Policy

The PAL Airlines Cancellation Policy, also known as the Philippine Airlines Cancellation Policy, is designed to give passengers flexibility when unexpected changes affect their travel plans. Whether you need to cancel due to sudden schedule changes, medical situations, or travel plan adjustments, Philippine Airlines offers multiple options—free cancellations under certain conditions, partial refunds, travel credits, and more.

Understanding the complete cancellation and refund rules helps you save money, avoid penalties, and make faster decisions regarding your trip. Below is a detailed, SEO-optimized, user-friendly guide covering every part of the Philippine Airlines cancellation policy, eligibility, 24-hour rules, refund terms, no-show penalties, and how to request a refund easily.

Philippine Airlines 24-Hour Cancellation Policy

Philippine Airlines provides a 24-hour risk-free cancellation window for many routes.
Here’s how it works:

✔ Cancel within 24 hours of booking

If you cancel a flight within 24 hours of purchasing the ticket and the departure date is at least 7 days away, you can receive a full refund with zero penalties.

✔ Applies to all fare types

Economy, Premium Economy, Business, or First Class—every fare type becomes eligible under the 24-hour rule.

✔ Refund to original payment method

Your money is credited back to the same payment mode used during booking.

PAL Airlines Standard Cancellation Policy

If the 24-hour window has passed, the cancellation rules depend on the fare category:

1. Refundable Tickets

• Eligible for full or partial refund.

• Cancellation fee is usually lower.

• Refund is processed back to the original method.

2. Non-Refundable Tickets

• The base fare is not refundable.

• However, you may receive:

  • Refund of government taxes

  • Carrier charges

  • Fuel surcharges

  • Travel credit (voucher)

3. Promo / Discounted Fares

• These fares often have strict cancellation rules.

• Many promo tickets are non-refundable, but tax refunds may apply.

PAL Airlines Same-Day Cancellation

If you cancel your booking on the same day as your departure, the following rules apply:

• Refund eligibility depends on the fare type.

• Non-refundable tickets generally lose the fare value.

• Refundable fares may receive partial refund after fee deduction.

• No-show penalties may apply if you fail to cancel before departure.

Philippine Airlines No-Show Policy

If a passenger fails to board the flight and does not cancel beforehand:

• Ticket may lose full value (especially non-refundable fares).

• A no-show fee is charged.

• Taxes can still be refunded in some cases.

Cancellation Due to Illness, Visa Issues, or Medical Emergency

PAL Airlines allows special consideration cancellations for:

• Passenger illness

• Passenger injury

• Family medical emergencies

• Visa rejection

• Natural disasters

• Government advisories

Supporting documents (medical certificate, consulate message, etc.) may be required.

In such cases, the airline may:

• Waive cancellation charges

• Offer travel vouchers

• Provide partial or full refund

PAL Airlines Involuntary Cancellations (Airline-Initiated)

If Philippine Airlines cancels your flight due to:

• Weather conditions

• Mechanical issues

• Air traffic restrictions

• Operational decisions

• Overbooking situation

You are eligible for one of the following:

✔ Free rebooking

Reschedule your flight without fees, even for non-refundable tickets.

✔ Full refund

Get your entire ticket amount back.

✔ Travel credits

Receive an e-voucher valid for future travel.

How to Cancel a PAL Airlines Flight

You can cancel your Philippine Airlines booking through:

1. Official Website

• Visit philippineairlines.com

• Go to Manage Booking

• Enter your Last Name + Booking Reference

• Select Cancel Flight

2. Mobile App

You can cancel, rebook, or request a refund through the PAL mobile app.

3. Customer Service Helpline

Speak to a live agent for cancellation or refund assistance.

4. Airport Ticket Office

Visit the nearest PAL ticketing office for in-person request.

PAL Airlines Refund Policy

Here’s how refunds work after cancellation:

✔ Refundable Ticket

• Full or partial refund

• Credited to original payment method

• Processing time: 7–20 business days

✔ Non-Refundable Ticket

You may still get back:

• Government taxes

• Airport fees

• Travel vouchers

✔ Refund Processing Time

Depends on payment method:

• Credit/Debit card: 7–20 business days

• Cash/Bank payment: 20–30 business days

• Vouchers: Instant delivery

Refund Status Tracking

You can track refund status through:

• Official website → Refund Status

• Email updates from PAL

• Customer care support

• Ticket office inquiry