Bonza Airlines Cancellation Policy

The Bonza Airlines Cancellation Policy is designed to help travelers manage last-minute plan changes while keeping the process simple and transparent. Whether you booked a domestic flight across Australia or connecting travel with partner services, understanding cancellation rules helps you avoid unnecessary charges and increases your chances of getting a refund, credit, or rebooking option. This detailed guide covers Bonza’s 24-hour cancellation window, refund eligibility, cancellation fees, same-day cancellations, and how to cancel your booking through different channels.

1. Bonza Airlines 24-Hour Cancellation Policy

Bonza allows customers to cancel their flight within 24 hours of booking and receive a full refund, provided that:

• The flight departure is at least 7 days away

• The ticket was booked directly through Bonza’s website or app

• The passenger cancels the booking within the valid 24-hour window

This rule applies to most Bonza fares. If you meet the conditions, the refund is issued automatically to the original form of payment.

2. Bonza Airlines Standard Cancellation Policy (After 24 Hours)

After the 24-hour grace period, Bonza’s cancellation and refund eligibility depend on your fare type. Bonza is known for operating on a low-cost model, so most Economy fares are restrictive.

Economy Fare (Standard Bonza Fare)

• Generally non-refundable

• If you cancel voluntarily, only taxes and airport fees may be refunded

• Base fare is usually not returned

• Some bookings may allow cancellation for Bonza travel credit, depending on route and promo rules

Flexible Plus Options (if purchased)

If you added optional flexibility products:

• Lower cancellation penalties

• Possible travel credit for canceled tickets

• Ability to rebook a new flight with minimal fees

Since optional add-ons vary by route, reviewing your booking conditions is essential.

3. Bonza Airlines Cancellation Fees

Cancellation charges depend on:

• Time of cancellation

• Whether flexibility add-ons were purchased

• Original fare

• Route and promotions

For most standard fares, Bonza follows a no-refund, no free-cancelation structure after the 24-hour period. However, taxes are refundable.

4. Involuntary Cancellations (When Bonza Cancels Your Flight)

If Bonza cancels your flight due to operational reasons, weather, or scheduling issues, you are entitled to:

✔ A full refund

✔ Free rebooking on the next available Bonza flight

✔ Travel credit (optional)

✔ Assistance with alternate flight arrangements

If the cancellation causes significant disruption, Bonza may offer additional support, depending on the situation.

5. No-Show Policy for Bonza Airlines

If you do not show up for your flight:

• The entire ticket value may be forfeited

• No refund or travel credit is issued

• Only airport taxes may be refunded

Always cancel before departure if you are not flying.

6. How to Cancel a Bonza Airlines Flight

A. Cancel Online (Manage Booking)

• Visit the official Bonza Airlines website

• Select Manage Booking

• Enter your confirmation number and last name

• Choose Cancel Flight

• Review refund or travel credit options

B. Through the Bonza Mobile App

• Log into your account

• Access your trip under Bookings

• Tap Cancel Flight

C. Via Customer Service

Best for complex itineraries, group bookings, or system errors.

D. Third-Party Bookings

If you booked through a travel agency or online travel platform:

• You must cancel through that same agency

• Different refund rules may apply

7. Bonza Airlines Refund Policy

Refundable Circumstances

Refunds are generally available when:

• You cancel within the 24-hour risk-free window

• Bonza cancels or significantly delays your flight

• A medical emergency occurs (with valid documentation)

• Duplicate bookings are made by mistake

Non-Refundable Circumstances

Most Bonza fares are non-refundable after 24 hours.

Refund Type Options

Depending on your fare, Bonza may offer:

• Full refund (in limited eligible cases)

• Travel credit valid for future flights

• Refund of taxes and fees only

Refund Processing Time

• Credit card refunds: 5–10 business days

• Travel credits: issued almost instantly

8. Special Circumstances for Free Cancellation or Refunds

Medical Emergencies

A medical certificate may allow free cancellation or refund.

Death of Passenger or Immediate Family Member

Bonza may waive cancellation fees with proof.

Operational Delays or Weather-Related Disruptions

You may be eligible for:

• Rebooking

• Travel credit

• Refund

9. Change of Mind Cancellation

Bonza does not usually allow free cancellation for “change of mind” after the 24-hour window unless you purchased a flexible add-on.

10. Travel Credit Rules (Bonza Credit)

If Bonza offers travel credit:

• Valid typically for 12 months

• Must be used by the same passenger

• Can be applied toward base fare and extras

11. Tips for Hassle-Free Cancellation with Bonza Airlines

• Book flexible fare options if your plans may change

• Cancel within 24 hours for a full refund

• Always review fare rules before purchasing

• Cancel early to retain taxes or get travel credit

• Keep documentation for medical or emergency cancellations