Jetstar Airlines Cancellation Policy

Travel plans can change at any time—whether due to sudden emergencies, rescheduled meetings, or unexpected personal circumstances. Jetstar Airlines understands this and offers flexible options for modifying or canceling bookings. However, Jetstar’s rules vary significantly based on fare type, route, and the timing of your cancellation.
This comprehensive guide explains everything you need to know about the Jetstar Airlines Cancellation Policy, Jetstar refund rules, fare-based cancellation terms, and how to request refunds easily.

1. Overview of Jetstar Airlines Cancellation Policy (2025 Update)

Jetstar Airlines follows a strict but transparent cancellation and refund policy. Whether or not you receive a cash refund—or even a travel credit—depends entirely on:

• Fare category (Starter, Flex, Plus, Max, Business)

• Add-ons purchased (FareCredit, Flex bundle, Business Max)

• Whether the ticket is refundable or non-refundable

• If the cancellation is voluntary or involuntary

• If the flight is domestic or international

Most Starter fares are non-refundable, but certain add-ons allow future travel credits or low-fee changes.

2. Jetstar 24-Hour Cooling-Off Period (Risk-Free Cancellation)

Important for refund eligibility

Jetstar offers a 24-hour cooling-off period, which allows you to:

✔ Cancel your ticket within 24 hours of booking

✔ Receive a full refund

✔ Avoid all cancellation fees

This rule applies only when:

• The booking was made on Jetstar.com or the Jetstar mobile app

• The flight departs at least 7 days later

If you miss this window, standard cancellation rules apply.

3. Jetstar Airlines Refund Policy – Refundable vs. Non-Refundable Tickets

Jetstar has different fare types, each with specific cancellation & refund conditions.

A. Non-Refundable Tickets (Starter Fares)

These are Jetstar’s cheapest fares but have very limited cancellation benefits.

Starter fare cancellation rules:

• No cash refund

• Canceling means losing most of the fare

• Taxes may be refundable

• Add-ons (baggage, seats) are non-refundable

Refund only possible if you purchased FareCredit or Flex add-ons.

B. Refundable Tickets – Flex, Plus & Max Bundles

Some Jetstar fares allow easier cancellation and refund processing.

Plus or Max Bundle:

• Eligible for partial refunds

• Rebooking options with minimum fees

• Travel credit available if canceled early

• Better protection for international routes

Business Max:

• Most flexible Jetstar product

• Eligible for full refund of unused segments

• No cancellation fee for many routes

4. Jetstar FareCredit – Best Option for Cancellation Flexibility

Jetstar’s FareCredit add-on allows you to cancel your flight for any reason and receive:

✔ Travel credit

✔ Valid for 3 years

✔ No cancellation fee

This is ideal for travelers who want cancellation protection without buying a higher fare class.

5. How to Cancel a Jetstar Airlines Flight

Jetstar allows cancellations through multiple channels depending on how you booked.

A. Online (Most Common Method)

1. Go to Jetstar.com

2. Open Manage Booking

3. Enter booking reference & last name

4. Select Cancel Booking

5. Review refund or credit options

6. Confirm cancellation

Refund amount depends on fare rules.

B. Jetstar Mobile App

• Log in

• Select your trip

• Choose Change or Cancel

• Follow refund instructions

C. Phone Support

Recommended when:

• You purchased add-ons

• You have multi-city or international flights

• You want to check refund eligibility

D. Third-Party Travel Agencies

If booked through:

• Expedia

• MakeMyTrip

• Priceline

• Kayak

• Skyscanner

You must contact the travel agency directly. Jetstar cannot process their refunds.

6. Jetstar Airlines Cancellation Fees (2025)

Cancellation & refund fees vary depending on the fare type:

Starter Fare (non-refundable):

• No cash refund

• Taxes refundable

• FareCredit users receive travel credit

Flex or Plus Bundle:

• Low cancellation fee

• Travel credit may apply

Business or Max Bundle:

• Highest refund eligibility

• Minimal or zero cancellation fees

International routes (Asia, Australia, New Zealand) may include additional charges.

7. Refund Eligibility After Jetstar Cancels Your Flight

If Jetstar cancels your flight for operational reasons, you are protected under airline regulations.

✔ Full refund to original payment

✔ Free rebooking on another Jetstar flight

✔ Compensation for long delays (route-dependent)

✔ Refund of optional add-ons

Jetstar may cancel flights due to:

• Weather issues

• Mechanical problems

• Crew shortages

• Operational disruptions

• Safety concerns

In such cases, you are not responsible for any cancellation fee.

8. Jetstar No-Show Policy (Strict Rules)

If you fail to board the flight:

• Your entire ticket may be forfeited

• No refund for non-refundable fares

• Refunds allowed only for Business Max or flexible tickets

To avoid losing the full amount, always cancel before departure.

9. Refund Processing Time – How Long Does Jetstar Take?

Refund speed depends on payment method:

Credit/Debit Card Refund:

7–14 business days

Travel Credit Issuance:

Instant or within 24–48 hours

Third-Party Bookings:

Time varies by agency (Expedia, etc.)

10. Special Circumstance Refunds

Jetstar may allow exceptions in the following cases:

✔ Medical emergencies

Document required from hospital/doctor.

✔ Bereavement cases

Death certificate needed.

✔ Military orders

Official documents required.

✔ Major natural disasters

Fee waivers possible.

These refunds are handled manually via customer support.

12. Frequently Asked Questions

1. Can I get a full refund from Jetstar?

Only if you purchased a refundable fare, FareCredit, or Jetstar cancels your flight.

2. Does Jetstar offer a 24-hour free cancellation?

Yes—applicable only when booked directly and departing after 7 days.

3. How do I know if my ticket is refundable?

Check the fare type (Plus, Max, Business Max are more flexible).

4. What if Jetstar cancels my flight?

You get a full refund or free rebooking option.

5. Are Jetstar Starter fares refundable?

No, except for refundable taxes or if FareCredit was added.