PAL Airlines Cancellation Policy

Travel plans can change unexpectedly. Knowing the PAL Airlines Cancellation Policy ensures you can cancel or adjust your booking with minimal hassle and secure refunds or travel credits when eligible. Whether you’re traveling domestically or internationally, this guide covers PAL reservation cancellation, refund eligibility, 24-hour rules, no-show penalties, airline-initiated cancellations, and step-by-step instructions.

1. Overview of PAL Airlines Cancellation Policy

Philippine Airlines provides multiple options for passengers under the PAL Airlines Cancellation Policy, including:

• Free cancellations under certain conditions

• Partial or full PAL flight refund

• Travel credits or e-vouchers for future travel

• Special considerations for illness, visa issues, or emergencies

Cancellation rules vary by fare type, booking channel, and timing, so understanding the PAL reservation cancellation process helps avoid unnecessary fees.

2. 24-Hour Risk-Free Cancellation

Philippine Airlines offers a 24-hour window to cancel your flight risk-free:

Eligibility for full refund under the PAL Airlines Cancellation Policy:

• Cancel within 24 hours of booking

• Ticket purchased at least 7 days before departure

• Applies to all fare types (Economy, Premium Economy, Business, First Class)

• Refund credited to the original payment method

Not eligible:

• Bookings through third-party travel agents

• Flights departing in less than 7 days

This 24-hour option is perfect for travelers seeking flexible PAL reservation cancellation.

3. Cancellation Rules by Fare Type

Once the 24-hour window passes, the PAL Airlines Cancellation Policy depends on your fare category:

A. Refundable Tickets

• Eligible for full or partial PAL flight refund

• Cancellation fees are usually lower

• Refund credited to the original payment method

B. Non-Refundable Tickets

• Base fare not refundable

• Eligible for:

  • Government tax refund

  • Carrier fees

  • Fuel surcharges

  • Travel credit or voucher

C. Promo / Discounted Fares

• Strict cancellation rules

• Often non-refundable, but taxes may be returned

• Travel credit may be offered depending on fare conditions

4. Same-Day Cancellation & No-Show Policy

Same-Day Cancellation

• Refund eligibility depends on fare type

• Non-refundable tickets generally lose fare value

• Refundable fares may receive partial refund after deduction

• Avoid no-show penalties by cancelling before departure

No-Show Policy

• Ticket may lose full value, especially non-refundable fares

• No-show fee may apply

• Taxes may still be refunded in some cases

5. Special Circumstances for PAL Reservation Cancellation

Philippine Airlines may offer exceptions in the PAL Airlines Cancellation Policy for:

• Passenger illness or injury

• Family medical emergencies

• Visa rejection

• Natural disasters or government advisories

Supporting documents (medical certificate, consulate notice, etc.) are required. Options may include:

• Waived cancellation charges

• Travel vouchers

• Partial or full PAL flight refund

6. Airline-Initiated Cancellations

If Philippine Airlines cancels your flight due to:

• Weather conditions

• Mechanical or technical issues

• Air traffic restrictions

• Operational decisions or overbooking

Passengers are eligible for:

• Free rebooking (even for non-refundable tickets)

• Full PAL flight refund

• Travel credits or e-vouchers

7. How to Cancel a PAL Reservation

You can process a PAL reservation cancellation through multiple channels:

A. Official Website

• Visit philippineairlines.com → Manage Booking

• Enter Last Name + Booking Reference

• Select Cancel Flight

B. Mobile App

• Cancel, rebook, or request refund directly through the PAL app

C. Customer Service Helpline

• Speak to an agent for PAL reservation cancellation or refund assistance

D. Airport Ticket Office

• Visit a PAL ticket office for in-person cancellation requests

8. PAL Airlines Refund Policy

Refundable Tickets:

• Full or partial PAL flight refund

• Credited to original payment method

• Processing: 7–20 business days

Non-Refundable Tickets:

• Refundable items: government taxes, airport fees

• Travel vouchers may be issued

Refund Processing Time:

• Credit/Debit card: 7–20 business days

• Cash/Bank payments: 20–30 business days

• Vouchers: Usually instant

Refund Status Tracking:

• Online via official website → Refund Status

• Email updates from PAL

• Customer care or ticket office inquiry.