SAS Airline Cancellation Policy

Changing or canceling a flight can feel overwhelming, especially when travel plans shift suddenly. The SAS Airline Cancellation Policy (Scandinavian Airlines) is designed to provide passengers with multiple options, whether you need a full refund, travel credit, or flexibility due to emergencies or airline-related disruptions. This guide breaks down every detail of the cancellation and refund process so you can manage your booking with confidence.

1. Overview of the SAS Airline Cancellation Policy

SAS (Scandinavian Airlines) offers different cancellation rules depending on:

• Fare type (Go Light, Go Smart, Plus, Business, Pro)

• Booking channel (website, app, travel agency)

• Route type (domestic, European, intercontinental)

• Time of cancellation

• Whether airline disruptions caused the change

SAS is known for offering more flexibility than many low-cost carriers, especially for higher-class fares.

2. SAS 24-Hour Free Cancellation Policy

SAS provides a 24-hour risk-free cancellation period. Under this rule:

• You can cancel any ticket within 24 hours of purchasing

• You receive a full refund

• Applies to all fare types, including non-refundable tickets

• Must be booked directly through SAS (website, app, call center)

• Refund goes back to the original payment method

If you booked through a travel agency, the agency’s 24-hour rule applies instead.

3. SAS Cancellation Policy by Fare Type

A. SAS Go Light

• Non-refundable

• No free cancellation after 24 hours

• Only taxes may be refunded

• Ideal for budget travelers who do not expect changes

B. SAS Go Smart

• Slightly more flexible

• Refundable only under specific conditions

• Travel credit possible depending on fare rules

• Changes allowed for a fee

C. SAS Plus

• More flexible

• Many SAS Plus fares are refundable

• Cancellation fees may apply depending on route

• Free rebooking options available

D. SAS Plus Pro

• Fully refundable

• No cancellation fee

• Refund is processed directly

E. SAS Business & SAS Business Pro

• Most flexible among all fare categories

• Fully refundable at any time before departure

• Free cancellations and changes

• Best option for premium international travelers

4. How to Cancel an SAS Flight

You can cancel your SAS Airlines flight using any of these methods:

1. Online (Manage Booking)

• Visit flysas.com

• Go to “My Bookings”

• Enter last name + booking reference

• Select “Cancel Reservation”

• Review refund or voucher options

2. SAS Mobile App

• Open the SAS app

• Navigate to “Trips”

• Select your booking

• Tap “Cancel Flight”

3. Customer Service

Best for:

• Multi-city itineraries

• International flights

• Codeshare bookings

• Medical cancellations

4. Travel Agency

If you booked through Expedia, Kayak, Skyscanner, or an offline agent:

• You must cancel through that agency

• SAS cannot modify third-party bookings

5. SAS Airlines Refund Policy

Refund eligibility depends on your fare type and cancellation reason.

Refundable Situations

You qualify for a refund when:

• You purchased a fully refundable fare

• You cancel within 24 hours of booking

• SAS cancels your flight

• SAS delays your flight significantly

• You face a medical emergency

• A close family member passes away

• Duplicate bookings were made accidentally

Non-Refundable Situations

You may not qualify for a refund if:

• You purchased a non-refundable fare

• You cancel voluntarily without travel protection

• You are marked as a no-show

• Your booking includes restricted promotional fares

Refund Type Options

Depending on your ticket:

• Full refund (original payment method)

• Refund minus cancellation fee

• Travel credit valid for future SAS flights

• Refund of taxes only

Refund Processing Time

• Credit/debit card: 5–10 business days

• Travel voucher: issued instantly

• Bank payments: may take longer depending on your provider

6. Special Circumstances Covered by SAS

A. Illness or Medical Emergencies

SAS may allow:

• Free cancellation

• Full refund

• Travel credit

Required documents:

• Medical certificate

• Doctor’s note

• Hospital records

B. Bereavement

In case of death of the passenger or an immediate family member:

• SAS may waive cancellation fees

• A refund or free change may be granted

C. Flight Canceled by SAS

If SAS cancels your flight, you have three options:

1. Full refund

2. Free rebooking to the next available flight

3. Travel voucher for future travel

D. Weather Delays

SAS will:

• Provide rebooking options

• Offer travel credits

• Issue refunds in qualifying cases

7. SAS No-Show Policy

If you don’t show up for your flight:

• Entire ticket may be forfeited

• No refund is provided

• Only airport taxes may be refunded in some cases

Always cancel before departure if you are unable to travel.

8. Multi-City & International Trip Cancellations

Multi-leg cancellations can affect your whole itinerary.

Important rules:

• Canceling one segment may automatically cancel remaining segments

• Refund depends on the fare of the entire route

• Codeshare flights (ex: Lufthansa, United, Air Canada) may follow partner airline rules

If your ticket includes partner airlines, cancellation may take longer for approval.

9. SAS Travel Voucher Policy

When you choose travel credit:

• Credit is valid for 12 months

• Can be used for most SAS-operated flights

• Must be used by the same traveler

Some promotional credits may have shorter validity.

10. Tips to Avoid SAS Cancellation Fees

• Cancel within 24 hours

• Book SAS Plus or Business fares for flexibility

• Review fare rules before purchasing

• Keep medical, emergency, or disruption documentation

• Avoid no-show situations

• Purchase travel protection for international trips