Viva Aerobus Airlines Cancellation Policy

The Viva Aerobus Airlines Cancellation Policy is designed to help travelers manage last-minute changes, emergencies, and unexpected plan shifts with clarity. As a low-cost Mexican carrier, Viva Aerobus follows strict but transparent cancellation and refund rules. Understanding these guidelines can help you save money and avoid unnecessary fees—especially if you booked a non-refundable or promotional ticket.

Whether you’re canceling due to illness, schedule changes, or airline-related disruptions, this guide explains everything in a simple, step-by-step format.

 Viva Aerobus 24-Hour Cancellation Policy (Full Refund Eligibility)

Like many airlines, Viva Aerobus offers a 24-hour cancellation window, allowing passengers to cancel their booking within the first 24 hours for a full refund. This applies if:

• The booking was made directly on VivaAerobus.com or via official channels

• The flight departure is at least 7 days (168 hours) away

• You cancel within 24 hours of purchase

No cancellation fee is charged, and passengers receive a full refund to their original payment method.

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 Standard Viva Aerobus Cancellation Policy (After 24 Hours)

Once the 24-hour period ends, Viva Aerobus follows strict rules based on fare type and route.

1. Zero Fare / Promo Fares

• Non-refundable and non-changeable

• No cash refund

• No travel credit

• Only airport taxes may be refunded

2. Viva Light

• Non-refundable

• Can cancel with a penalty

• Remaining value issued as Viva Travel Credit

3. Viva Extra

• More flexibility

• Cancellation allowed with standard fees

• Refund issued as travel credit

• Credit valid for 18 months

4. Viva Smart

• Most flexible fare

• Eligible for partial cash refund (in some cases)

• Eligible for travel credit

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 Viva Aerobus Airlines Cancellation Fees

Cancellation charges depend on:

• Fare category

• Time remaining before departure

• Fare restrictions

• Route type (domestic or international)

Typical fee ranges:

• $80 – $200 USD for most cancelable economy fares

• $0 – $50 USD for higher flexible fares

• $0 for 24-hour risk-free cancellations

For non-refundable fares, only taxes may be refunded.

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Viva Aerobus Refund Policy: Who Gets Cash & Who Gets Credit?

Refund eligibility depends on fare type and cancellation reason.

Eligible for Full Refund

You may receive a full cash refund if:

• You cancel within 24 hours

• You purchased a refundable or flexible fare

• Viva Aerobus cancels or significantly delays your flight

• You experience a medical emergency (with documents)

• You are denied boarding due to airline overbooking

Eligible for Travel Credit

For most non-refundable fares:

• Remaining ticket value becomes Viva Travel Credit

• Credit validity: 18 months

• Non-transferable

Not Eligible for Refund

• Promo or Zero fares

• Last-minute cancellations on non-refundable fares

• No-show passengers

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 Viva Aerobus No-Show Policy

If a passenger fails to show up for the flight:

• Entire ticket value is forfeited

• No refund or credit

• No rebooking allowed

Passengers should always cancel before departure to avoid losing the full fare.

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 Involuntary Cancellations (If Viva Aerobus Cancels Your Flight)

If Viva Aerobus cancels, delays, or reschedules your flight for reasons such as:

• Operational issues

• Crew shortages

• Weather complications

• Mechanical problems

You may claim:

• Full refund

• Free rebooking

• Travel credit

Compensation depends on local aviation laws.

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 How to Cancel Viva Aerobus Flight

1. Cancel Online

• Visit VivaAerobus.com

• Go to Manage Your Booking

• Enter booking reference + last name

• Select Cancel Flight

• Review refund/credit options

2. Cancel Through Customer Service

Recommended for:

• International bookings

• Multi-city trips

• Medical/emergency cancellations

• Fare confusion

3. Cancel Through the App

Same steps as the website.

4. Cancel at the Airport Counter

Useful for urgent or same-day issues.

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 Taxes & Government Fees Refund

Even if your fare is non-refundable:

• Airport taxes

• Security charges

• Government fees

…may still be refundable.

Refunds are credited back to the original method after processing.

 Travel Credit Details

Travel credits issued after cancellation must be used within:

• 18 months (1.5 years) from the date of issue

They can be applied toward:

• Base fare

• Seat selection

• Baggage

• Route changes

 Tips to Reduce Cancellation Loss with Viva Aerobus

• Use the 24-hour free cancellation window

• Choose Viva Extra or Viva Smart for flexibility

• Cancel early to avoid high penalties

• Keep documentation for emergencies

• Track flight schedule updates

• Understand refund vs travel credit rules